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1 Creating An Account

a. By creating an account, you will be able to shop faster and receive updates on your orders.

b. Check the “Create an Account” box at the left bottom after filling in the required fields with the relevant information under “Billing Details” to create an account with us.

c. If you already have a registered account, please log in with your email address and password.

2 Backorders

A backorder is to place orders for item(s) that is out of stock. The stocks will take 2-4 weeks to come in. Please do a backorder only if you are comfortable waiting for the stocks as sometimes there may be delay due to external factors.

In the event we are unable to deliver your shipment, we will do a full credit refund of your purchase.

3 How do I purchase a Backorder item?

It’s exactly the same as purchasing an in-stock item. The only difference is that you will receive the purchased items when the stock(s) has arrived. We will inform you via email once the item(s) has arrived.

4 What happens when I purchase a Backorder along with an in-stock item?

If you have purchase a backorder item along with an in-stock item(s), we will wait for the backorder stocks before fulfilling the delivery. Should you require your in-stock item(s) to be delivered first, we will send you an invoice requesting you to pay for the backorder delivery.

5 How to use a Coupon Code

To utilise a coupon code, key in the respective coupon code and click the “APPLY COUPON” button.

6 Order Confirmation / Cancellation

a. Review the list of items you have selected to purchase and click on the “CHECKOUT” button to submit your order.

b. Please note that the items will not be reserved for you until you have completed the payment process.

c. You will be led to PayPal payment gateway page to make payment or you can select to do direct bank transfer.

d. An order confirmation email will be sent to your inbox after your order has been successfully placed.

e. Please do note that we are unable to make any amendments or cancellation to your orders after you have confirmed your order.

7 Payment

a. All payments for online purchases must be made through PayPal, a secure payment gateway linked to our shopping cart.

b. All payments are in Singapore Dollars.

c. PayPal accepts major Credit & Debit Cards via their payment gateway.

d. We also accept Direct Bank Transfer (applicable to Singapore banks only).

e. Please reply the order confirmation email with your payment details as below after successfully making a payment:

    • Date:
    • Order No:
    • Name:
    • Amount Paid: S$
    • Bank:
    • Account No/ Type:
    • Transaction Reference:
    • An image of bank transfer slip if through ATM transfer

f. Orders will only be confirmed upon completion of payment and receiving a payment confirmation email from us.

g. Payments shall not be deemed to be made until full amount of funds are cleared.

h. All successful orders cannot be amended or cancelled once confirmed. If a cancellation request is made at customer’s end, no refund will be offered.

i. Prices and shipping rates are subject to change without notice but such changes will not affect orders that have already been accepted.

8 Local Shipping

a. All confirmed orders will be processed for shipping/ self collection within 2-3 working days. Delivery is carried out on Mondays to Fridays during working hours, excluding weekends and local public holidays.

Kindly note that all Tiramisu orders will be self collection. There will be NO delivery for Tiramisu orders. In the event your order consist of both Tiramisu and Coffee, you can either choose to self collect both items or self collect Tiramisu and pay for delivery for the coffee items.

b. There are 2 delivery methods available:

    • Standard Courier: Flat Fee S$5 (1-3 working days to reach your doorstep upon order completion)
    • Self-Collection at our Vivo City Store (to collect once you receive a ready for collection email from us)

9 Self-Collection at Vivo City

1 Habourfront Walk, #01-100/ 101 Vivo City, Singapore 098585

a. For courier delivery, please key in your preferred billing and delivery addresses for your order. Kindly ensure that all details are keyed in accurately. Artea will not be responsible for “missing” parcels should the address given be inaccurate.

b. For self-collection of orders, please select “Self Collection”

c. Once you receive the update that your order has been shipped, you may track your order with your tracking number.

d. After 3 unsuccessful delivery attempts, your parcel will be returned to us. We would be more than happy to redeliver your order, however, please note that additional redelivery fees will apply to be borne by customer.

e. Artea reserves the right to deny any request to combine shipping of such bounced/undelivered parcels with any new orders.

f. Any unclaimed bounced/undelivered parcels after a 30-day grace period will be forfeited.

g. Artea is unable to amend orders and combine shipping of orders which are separately placed. Please double check your order details before confirming the order.

h. Self-collection of online orders is required to be made from the physical store within a month after the ‘Ready for Collection’ email notification has been sent. A gentle note that uncollected orders will be sent back to HQ and additional charges for alternate deliveries may be incurred on customer’s end.

i. Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third-party postal service providers and we shall not be responsible for any lost parcels in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
Our shipping delivery applies to Sunny Singapore and we do not deliver to P.O. boxes, army camps and most of the islands in Singapore eg. Sentosa, Jurong island.

j. We do not ship internationally

10 Return & Exchanges

We do not accept Returns as these are food products.

11 Incorrect Items Received

a. We apologize if we have sent you an incorrect/defective item. Kindly contact our customer service team at hello@artea.sg about this issue and we will reply you within 1-2 working days.

b. Please provide snapshots of the incorrect item received and submit your exchange request via email at hello@artea.sg

c. An exchange will be done if the item(s) sent to you is deemed incorrect.

d. For exchanges, all items must be sent back to Artea within 5 working days of receipt.

e. A refund will only be processed if the item(s) have ran out of stock for exchanges.

f. Please take note that we do not provide cash refund. In the event, the exact item is out of stock, we will provide you a credit note in which you may utilise it to purchase other available items.

g. Exchanges will only be done for an item(s) in its original condition (unopened, unused & in good condition). Exchanges for item(s) which do not meet all mentioned conditions will be duly declined.

12 Store Credits

a. All store credits issued are valid for 3 months only.

b. Store credits are strictly non-refundable and non-transferable.

c. Store credits can be used to offset online purchases only.

d. Store credits cannot be utilised at our physical F&B Branch. Any balance credit amount that is not utilised will not be refunded back to you in cash or credits.

e. Orders purchased with store credits are not valid for further exchanges.

13 Vouchers / Discounts

a. Discounts are only valid if the coupon codes are entered before checkout. Artea is not able to apply coupon codes after the order is placed.

b. All discount codes which are used cannot be reinstated if orders are cancelled.

c. Only one discount code can be utilised per online order and cannot be utilised on purchases at our physical F&B store.

ARTEA (Teaworld Pte Ltd) reserves the right to make amendments to any of the above Terms & Conditions.

In the event of any dispute, ARTEA (Teaworld Pte Ltd) reserves the right of final decision.