9 Self-Collection at Vivo City
1 Habourfront Walk, #01-100/ 101 Vivo City, Singapore 098585
a. For courier delivery, please key in your preferred billing and delivery addresses for your order. Kindly ensure that all details are keyed in accurately. Artea will not be responsible for “missing” parcels should the address given be inaccurate.
b. For self-collection of orders, please select “Self Collection”
c. Once you receive the update that your order has been shipped, you may track your order with your tracking number.
d. After 3 unsuccessful delivery attempts, your parcel will be returned to us. We would be more than happy to redeliver your order, however, please note that additional redelivery fees will apply to be borne by customer.
e. Artea reserves the right to deny any request to combine shipping of such bounced/undelivered parcels with any new orders.
f. Any unclaimed bounced/undelivered parcels after a 30-day grace period will be forfeited.
g. Artea is unable to amend orders and combine shipping of orders which are separately placed. Please double check your order details before confirming the order.
h. Self-collection of online orders is required to be made from the physical store within a month after the ‘Ready for Collection’ email notification has been sent. A gentle note that uncollected orders will be sent back to HQ and additional charges for alternate deliveries may be incurred on customer’s end.
i. Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third-party postal service providers and we shall not be responsible for any lost parcels in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
Our shipping delivery applies to Sunny Singapore and we do not deliver to P.O. boxes, army camps and most of the islands in Singapore eg. Sentosa, Jurong island.
j. We do not ship internationally